APPOINTMENTS AND WAITING TIMES
Our practice works on an appointment system. Please report to reception staff when you arrive for your appointment. Please bring along your entitlement cards (Medicare, Veteran, Concession, etc), X-rays and any other relevant documents to assist us.
We endeavour to keep your stay in the waiting room to a minimum but on occasions where we are unable, the staff will inform you of the delay. If you need to see the doctor for complex problems or for a full check up please inform us so that we can allocate a longer appointment for you.
AFTER HOURS (6 pm -8 am), WEEKENDS AND HOLIDAYS
Telephone the Whyalla Hospital on (08) 8648 8300.
We participate in an after-hours on-call roster service with other medical practitioners. The doctor on roster will be able to manage your urgent after-hours problem and refer you back to us for ongoing care if you so desire. Alternatively, the Triage service at the Hospital could contact our doctors for after-hours home visits.
We do arrange after-hours home visits when required for housebound and very ill patients. Please telephone us at the surgery to arrange a mutually suitable time for a visit. In an emergency or if you are critically ill, we recommend that St John Ambulance be called on 000 and you be taken to the Emergency Department of the Whyalla Hospital which is staffed 24 hours and is well equipped to treat all emergencies. The Emergency Nurse/doctor or the doctor on-call will attend to you there. This is the most effective way of managing an emergency.
After hours home visits can be arranged through the Surgery or in an emergency, call the Whyalla Hospital on 86488300 or 000.
APPOINTMENT REMINDERS AND RECALLS
We do this automatically for PAP smear tests. The Health Commission through the Australian Childhood Immunisation Register sends out reminders for childhood immunisation. If you so wish, we also have the facility to remind you when certain investigations are due (eg blood pressure checks, recurring blood tests, etc). However, we require you to put this request down in writing to your doctor for us to remind you.
UPDATING PATIENTS' RECORDS
Please ensure that your particulars, Medicare and other entitlement cards, telephone numbers and address are correct and up to date as we may need to contact you urgently.
RESULTS OF TESTS
Patients should return to see the doctor for all test results, unless other alternative arrangements have been made with your doctor (to telephone or call in for results). Your doctor reviews every result that comes back to this surgery. When there are significant abnormalities, or repeats required, we will contact you for an appointment with your doctor.
Your doctor prescribes enough medication to last until your next review. It is not recommended to ask for a prescription without a review as your health could be at risk. However, if prior arrangements have been made with your doctor to continue obtaining medication for an on-going problem, please allow at least 24 hours for the doctor to write out a script for you. In any case, it is recommended that you come in and see your doctor the next time you need more medication. No repeat prescriptions of antibiotics will be given without seeing the doctor.
PHONE REQUESTS FOR RESULTS AND OTHER MATTERS
Test results require medical expertise to interpret and there are potentially serious legal and medical implications. Results may only be given with the doctor’s permission. With permission, staff will verify your identity before disclosing information. Only the person or persons legally responsible for the care of the person may be given the information. If staff are unable to help and the doctor is unavailable, leave your details for the doctor to contact you when practicable. Please call after 11 am.